Terms & Conditions

Effective as of July 2014

The following are the Terms and Conditions between the user, or the customer, and Black Robin Transport. On confirmation of the booking the user or the customer agrees to these Terms and Conditions. Black Robin reserves the right to change, update or modify these Terms and Conditions at any time.

Standby charge

Applies when any vehicle required waiting a total of more than 15 minutes, prior to or during any transfer: $25.00 per ¼ hour (for full waiting period).

Cancellation Policy

All transfers and tours:

  • Cancellations within 48 hours prior to the schedules pick up time will incur 50% of the transfer/tour costs.
  • Cancellations within 24 hours prior to the scheduled pick up time will incur 100% of the transfer/tour costs.
  • In the event of a ‘no show’ the full charge will apply.
  • Between the hours of 01:00am and 05:00am an additional 15% surcharge will be made to the transfer charge.
  • 15% surcharge will apply on this public holiday. 25th of December (Christmas Day)